Refund policy

30-day returns. Not happy? Tell us within 30 days of delivery and we'll make it right.

How to start a return

Email contact@pocketslab.shop with your order number and the reason. We reply within 1–2 business days with your return instructions. Please don't send anything back before we reply, because parcels sent without instructions can't be traced.

What can be returned

• Items in their original condition, within 30 days of delivery.
• Screen protectors only if unopened.
• Your trading card is yours. Please keep it, as we can't accept cards in returns.

Damaged, defective or wrong item

Send us a photo within 30 days of delivery. We'll send a free replacement or a full refund, and you won't pay for return shipping.

Changed your mind

No problem. Return shipping is paid by you, and we refund the item price once the return arrives. Original shipping costs aren't refundable.

Buy 1, Get 1 Free orders

If you return one case from a Buy 1, Get 1 Free order, the refund is based on the price you actually paid for the order.

Refunds

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

PocketSlab is operated by Almost Presque LLC, 102 Gold SW Avenue, Albuquerque, NM 87102, USA.